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Creating a Shared Vision
My next step was to start talking to people to recruit them to be models for the fashion show. I started by just talking to people in the HTM office and seeing if they were interested and/or available. I also made a point of recruiting my mentee from the 301 class since one of his goals for the semester was to be more involved with the program and I thought this would be the perfect opportunity for him. Also while talking to people about the event I asked for their inputs and suggestions. Once I had a good idea of who wanted to help out I sent out a Facebook message to all the potential models to get a final count of who was and was not available. Julian Velez, Jeff Gonzalez, Ruben Jara, David Ortiz, Wayne Rheim, Melissa Valverde, Jerika Sousa, Katie Klimuszko, Allie Clegg, and Kylie Corwin confirmed they were going to help with the event. In my next contact with the group I outlined what I thought the purpose and goals for the fashion show should be and asked their input again.
Together we found a solid vision for the rest of the experience
that would guide us in completing our goals.
Develop Service Climate and
Expectations
In the next few weeks
before the event I kept in contact with the models to keep them on track for
the event. This mainly involved making sure they kept that day free and also
had an acceptable outfit lined up for the event. The fashion show was showing
off business attire in accordance with our A, B, and C day standards. I also
asked for their input on music to make them feel. I gave them an outline of
what I expected for their outfits and overall look but since they are use to
the dress code at school I trusted them to know what would be acceptable.
Closer to event I gave them a deadline to send me a photo of them in their
intended outfit for final approval. Two male and female models were showing A
day. Two male and female models were showing B day. One male and female model
was showing A/B day done wrong.
Develop Relationships
Throughout the process of
leading this event, I was able to get closer to the other volunteers. I showed
them respect and kept my professed issues in mind the whole time to avoid
falling into those bad behaviors. By asking their input and involving them in
the decisions so they took ownership in the project and therefore wanted it to
work out well. I showed them support throughout the process also.
Teach and Train for Service Quality
A lot of the preparation and training was done for the event
before but the actual in person training was done the morning of. This was
because we didn’t have the setup of the room until arriving to the venue that
morning. I had everyone come an hour early and during that time we walked the
room, practiced with the music, and had a final check of the outfits.
Motivate and Inspire for Service Quality
I think a lot of what I did to motivate and inspire happened
during the first few weeks of contact. I made sure everyone involved what this
would mean to the students attending and how we could be a part of an event
that could change their lives. This all came together the day of when they saw
the excitement of the students and also a dire need to teach them how to dress
professionally.
Assess Performance & Provide Feedback
All of the volunteers did an excellent job in the fashion
show and I made sure to thank them immediately after the event as well with
thank you cards later the next week. I provided each with feedback on working
with them with positive and suggestions for improvement.
I volunteered to be the coordinator for the National Society for Minorities in Hospitality High School Conference Fashion Show in hopes for it to better prepare me to take over coordinating the whole event next year. Through my time in the Hospitality and Tourism Management major at San Diego State University, I have learned a lot about myself and my leadership philosophy and style. I have also learned that there are areas I need to work on before I truly can become a great leader in the hospitality field. Through the PRINT assessment I have learned that I am overly critical, have unrealistic expectations of others and just overall too controlling. Through my personal experiences with leadership, I know that I can also not delegate enough, have time management issues, become too authoritative, and just be very bossy. These are all things that I wanted to work on throughout this leadership experience.
Before contacting my intended volunteers, I wanted to have an idea of what I wanted the high school attendees, the volunteers, and myself to get out of the fashion show. I have been involved with the mentoring programs for Mount Miguel High School and Hilltop High School the past few years so I felt like I would know the students well enough to know what they would and would not want to see. The fashion show was part of the entertainment during lunch and was really to wake the kids up before some very important and interesting speakers came on. In addition, I really wanted to show kids what and what not to where in a professional setting because lord knows I had no idea when I was their age. These goals also went along with the purpose of the whole event, which was to really expose and teach the students about the hospitality field.











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